Terms and conditions.
1. General provisions
These general sale conditions apply to all products sale purchased through Internet site www.italytruefood.com.
The use of sales service at a distance mentionned in General conditions is exclusively reserved for consumers as natural person acting for purposes outside his trade, business or profession.
Italian and english language is available for concluding the contract.
The customer is required to read General Conditions on Site, in order to allow the storage and the reproduction by the customer....
Contracts with Italytruefood by Bonacina Cristian through the site are governed by Italian law and, in particular, by Legislative Decree6 September 6, 2005, n.206(Code of Consuption) and by L.D. April 9, 2003 n.70 (Ecommerce Decree).
2. Seller's Identify
The seller is BONACINA CRISTIAN
Registered office: Malagotti Street, 1 28100 NOVARA (NO)
VAT NUMBER: It02932140169 TAX CODE: BNCCST72B20E987T
REA N° NO – 238519
3. Product Information
Sale product information at distance are available, with relative product code, on the Site.
This information are provided in accordance with art,52 and 53 of Code of Consuption.
Prices of products include all taxes. All the prices are in Euro.Shipping costs charged to the customer, unless any promotions in Shipping costs' pages or indicated during the purchase.
5. Order Products
Main features and products prices are in the offer of each product.
For the purchase, customer must fill out and send the order on line to Italytruefood , following the istructions on the site.
Before sending the order the customer has the possibility to change the products' quantity, adding or eliminating one or more product of the "cart".
Sending the order, the customer declares to inspecting all the informations supplied during buying procedure and to accept General Conditions.
The customer will have the possibility to check and to follow the status of the order through area "orders" of his own account.
Italytruefood reserves the right to evaluate the acceptance of orders received.
Italytruefood will inform the customer about the impossibility to accept orders received within 30 days from the day following that on which the customer has sent the order to Italytruefood , which will provide for the reimbursement of amounts already paid by the customer for the supply.
6. Mode of payment
The customer can make payment of products included delivery cost through credit card, Paypal (on secure server) or through Bank transfer. Payment made by all most important credit card are accepted, such as: MasterCard,Maestro,Visa, Visa Electron, American Express, Aura, Discover.
The transaction will be charged to customer's credit card only after :
a) credit card's data have been checked on safe server directly by Paypal, we will not have any direct access to your data
b) authorization charge by issuing company
c) availability product by Italytruefood has been confirmed.
Italytruefood accepts also payments by Bank transfer, with bank costs charged to the customer.
In case, for any reason, charge of amounts owed is impossible, sales process is canceled.
All payment mode do not charge.
7. Order confirmation
In accordance with art.53 code of Consuption, the customer receives the order confirmation by mail, with a summary of General Condition, main features of the product ordered, its price, amount paid, right of withdrawal - with time and mode of good return - address where submit claims and support services information,commercial guarantees.
8. Inefficacy of the order
No contract must be concluded between Italytruefood and the customer if Italytruefood considers the products' purchase not effective and genuine or if the customer acts illegally the right of withdrawal, see art.12 as follows.
In such cases the order sent by the customer has no effectiveness. Italytruefood will send to the customer, by mail, an information regarding failure contract,with the annulment of each charge and/or cost at customer's charge.
9. Transport and delivery
Purchased products on the site will be delivered to customer's address. Anyhow the customer can ask the products' delivery choosing a natural person, which residence or domicil is in Italian territory.
At the time of delivery the signature of adult over eighteen years will be required.
No delivery to mailboxes.
For each order on the site, Italytruefood makes the invoice of good sent by mail or by post, DPR445/2999 D.L.52/2004.
For the invoice the customer's information at the moment of order faith.
No modification is possible after invoice.
Delivery costs are charged to the customer, clearly mentionned on the site and on the order form.
All purchases will be delivered by Express courier chosen by customer between those proposed by Italytruefood from Monday to Friday excluding holidays and public holidays. Italytruefood is not responsible for unforeseen delays.
Italytruefood will send an e-mail to the customer when products sent and through the shipment's tracking nr. you will be able to see the delivery status. Products will be delivered within a maximum period of thirty days following that on which the customer sent the order to Italytruefood , unless Italytruefood doesn't inform, by mail, the impossibility of ordered good delivery.In the case of such information, Italytruefood will reimburse the costs already paid.
When there is a late delivery from Italytruefood and the customer wants to cancel the order, the amount already paid will be reimburse to him as soon as possible and not more than 30 days following that on which the customer sent the order.
For good delivery it's necessary the customer's presence.
When good is delivered by courier, the customer has to check that nr.of packages delivered pays what reported in the delivery note and that the package is intact and not damaged.
Damage and mismatch must be immediately challenged through the written control reserve on delivery note.
Once signed document, the customer cannot oppose any dispute regarding external features of package delivered.
10. Right of withdrawal
The customer has the right to withdraw from purchase contract for any reason, without any explanation or penalty.
In order to do this, the customer has to inform Italytruefood within 30 working days from the date of good receipt.
This communication has to be sent by registered letter with acknowledgement of receipt, addressed to:
It is also possible send the communication by telegram, telex, email, fax, provided that it is confirmed by registered letter with acknowledgement of receipt within 48 hours. Once this withdrawal information has come, Italytruefood 's Customer Service will inform the customer about mode of good return, necessary in our warehouse within 10 days from the authorizaton.
In the registered letter, just insert personal and purchased order data, informing about the contract withdrawal and about the intimation of return the price paid within 30 days.
Right of withdrawal has the following conditions:
1. It is applied to purchased product in its entirety; it is not possible to exercite withdrawal only for a part of purchased product.
2. According to law, shipment costs for good return are at customer charge.
3. Shipment , until full receipt in our warehouse is under the complete responsibility of the customer.
4. Italytruefood doesn't respond to damaged or lost products returned
5. If good is damaged during the transport, Italytruefood will inform the customer about this (within 5 working days from good receipt in its warehouse), in order to enable him to file complaints towards the courier chosen and to obtain reimbursement of good value (if insured).
In this case the product will be at customer's disposal for the return, canceling the withdrawal request.
Italytruefood will reimburse the amount already paid within 30 days from return of goods, by transfer of the amount charged on Credit card or by Bank transfer. In this last case the customer has to communicate his Bank details for the reimbursement (IBAN code of nominee bill).
6. Right of withdrawal is not applied on good tailor made. Right of withdrawal is lost, for lack of good integrity, if Italytruefood ascertains:
a. lack of outer package, wrapper containing purchased product (for ex. biscuits ecc.)
b. damage product for reasons other than transport.
If there is right of withdrawal's decadence, Italytruefood will return the good to customer charging him shipping cost.
11. Product substitute
Italytruefood gives the possibility to substitute products purchased through website.
Its is necessary to follow the procedure as follow. The unsatisfied customer has to preserve all documentation relating delivery
and good in its original package and he has to contact immediately by mail to this address: firstname.lastname@example.org .
Good to substitute must be sent to this address: BONACINA CRISTIAN via Magalotti, 1 28100 Novara
The process of new order is subject to availability of requested good.
Shipping cost related to return of product are at customer's charge.
Substituted product will be sent to customer by courier withouth more shipping cost.
12. Lack of conformity
In case of lack of conformity related to good sold by Italytruefood.com, the customer must contact immediately our Customer Service
Products sales are subject to the legal guarantees art129,130,132 of Consuption Code.
The customer has the right to restore good with any cost, through repair or substitution, with reduced price and contract resolution.
The customer has not this right if he doesn't denounce lack of conformity to F. within 2 months from the date of discovered lack.
Direct action to assert defects not hidden by F. is within 26 months from good delivery.
Information regarding good on website are constantly updated. However it is not possible to guarantee the complete absence of mistakes.F has the right to correct mistakes, inaccuracy or omission also after sending the order and to change or update information at any time withouth communication.
14. Applicable law and jurisdiction
This General Condition are regulated by italian law and must be interpreted in accordance with italian law.
In case of disputes resulting from interpretation, validity or execution, the territorial jurisdiction will be that of Judge of Novara hole.
For further information please contact Customer Service on website "contact " or by mail to the follow addresses: contacts@Italytruefood.com .